Standards, Standards, Standards ...
Why do process standards matter in your business?
Standards = Improved Net Promoter Scores (NPS) / Customer Satisfaction
Standards = Lower Operational Costs
Standards = Better Employee Engagement
Standards = Faster Onboarding Time
Standards = Greater Revenue
Standards = Your Competitive Advantage
You have to start somewhere (we all do).
And it's hard to achieve a goal when you don't know what you are working towards.
Knowing where you are at and what the next steps look like though is critical.
You can use this as a guide to determine what level of process maturity your organization has achieved.
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